How much does it cost to ship my order?
Crossfit St Kilda offers $10 flat rate standard shipping and $15 Express shipping across Australia.
International shipping available. Please email us with your address and item request for exact fee prior to checkout. CrossFit St Kilda is not responsible for any duties or taxes incurred when shipping internationally.
How long will it take to receive my order?
Goods will be dispatched within 1 business day of an order being received. The time your order takes to reach you depends upon the shipping method you select.
WITHIN AUSTRALIA
Standard Mail Delivery (AusPost) Registered 1-6 working days
Express Post (AusPost) Registered next working day (within network)
REST OF WORLD
International Air Mail (AusPost) Registered 5-20 working days
All overseas orders are sent by international airmail. Tracking information may be available.
Once your order arrives in your country, it is passed to your postal service, which will deliver it to you in keeping with their standard working practices. Efficiency varies depending on the destination country - sometimes delivery can be very quick, sometimes less so.
International Customs can also hold up a package, sometimes for no apparent reason, and in these cases there's not a lot we can do to speed things up.
Returns
Can I return an item?
Yes. Please contact us before sending anything back to CrossFit StKilda. State your problem or request clearly and quote your order number for reference.
Size or shirt not right?
If we are able to exchange an item for a different size or an alternative item you will be responsible for the cost of shipping it back to our warehouse and you will be responsible for the additional shipping cost to reship your exchanged item. Only unworn and unwashed items can be exchanged.
Wrong or damaged items
If you received an incorrect or damaged item you can send it back to us and we will replace it with the correct one. You will not be responsible for any shipping costs. However, an item that is damaged after it has been worn or washed will not be replaced. With this in mind, we request that all customers pay close attention to the washing instructions.
Refunds
Should you choose not to have your paid-for order fulfilled, please note refunds will only be issued for the following cases: the ordered item is out of stock, the shipment is lost, damaged goods.
Note: Refunds will only be processed once goods have been returned to CrossFit StKilda. If the product you have ordered is unable to be supplied and an alternative product is not suitable, a full refund will be given.
All returned items are to be sent to:
CrossFit StKilda
362 StKilda Road,
StKilda ,
Vic 3182 Australia.
How long will it take to get back a return or exchange?
Please allow at least 2 weeks for returns and exchanges to be processed.
Does CrossFit StKilda have a shop front I can purchase, exchange or return an item to?
Yes you can visit CrossFit StKilda at 362 St Kilda Rd, St Kilda VIC 3182. Please check opening hours or contact us in advance to make an apppointment.