Membership holds & Cancellation

Membership Hold

Used for holidays, travelling for work or prolonged/foreseen injury.
We require 14 days minimum notice. Memberships can be placed on hold up to three times per year for a minimum of 2 weeks and can not be longer than 3 months. If a break longer then 3 months is required the membership will be terminated and on return membership will be at the current rate. 
Holds due to sudden injury require 1 week notice (to enable appropriate administrative response).

All requests for membership holds must be sent via email to admin@crossfitstkilda.com and will be effective from the date the email is sent. Requests received by any other means will not be actioned.

Cancellations

We require a minimum of 30 days notice for cancellations and must be emailed to admin@crossfitstkilda.com. The 30 day notice will commence from the date the email is sent.
If a request to cancel your membership occurs during an existing hold, a further two weeks notice will be required from the date of email to uphold the 30 day total notice period.

Membership Upgrades/Downgrades

A request to upgrade or downgrade your membership needs to be sent to admin@crossfitstkilda.com. Upgrades will be effective from date email is received and a pro-rate amount will be calculated and charged on date of upgrade. A request to downgrade membership requires 2 weeks notice and new payment rate and membership type will be effective from that date.

Limited Memberships

Sessions in a limited membership are valid for 1 week only. Any unused sessions do NOT carry over into the next week for that billing cycle. Sessions will reset on the Sunday of each week.

If you have any questions, need to change your membership type, payment details or other enquiry, please email admin@crossfitstkilda.com.